Privacy Policy

LetCRM places importance on the value of privacy protection and treats all data with the greatest of respect. Below are the data policy guidelines related to the use of the website, the submission of company data to LetCRM.

 

Do we share your data with anyone?

We do not share, sell, rent, or trade your information with any third parties without your consent.

 

When do we collect personal data about you?

  • When you are using our products.
  • When you interact with us in person, through correspondence, by phone, by social media, or through our websites.
  • When we collect personal information from other legitimate sources, such as third-party data aggregators, LetCRM marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made, ensuring that there is an established mutual interest between you and LetCRM.

 

Why do we collect and use personal data?

We collect and use personal data mainly to perform direct sales, direct marketing and customer service. We also collect data about suppliers, partners and persons seeking a job or working in our company.

We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
  • Send you information about the products and services that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on one of our LetCRM websites (e.g. to download a whitepaper).
  • Follow up on incoming requests (customer support, emails, chats, or phone calls).
  • Provide you with access and services related to a Free Trial of LetCRM.
  • Provide access to our Customer Support page or the LetCRM Community website.
  • Perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with LetCRM directly or with a LetCRM partner.
  • Notify you about any disruptions to our services (system messages).
  • Contact you to conduct surveys about your opinion on our products and services.
  • Process a job application.

 

Our legal basis for collecting personal data

What type of personal data is collected?

We collect name, phone number, title and email address, in addition to your company’s name and contact information. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site.

If you upload photos or videos, add posts or comments, etc. on our Community website, the information can be read by anyone with access to the Community site and used for purposes over which LetCRM or you have no control. Therefore, LetCRM is not responsible for any information you submit to the Community website.

If you apply for a job at LetCRM, we collect the data you provide during the application process.

LetCRM does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

 

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

 

Your rights to your personal data

  • The right to request a copy of your personal data that LetCRM holds about you.
  • The right to request that LetCRM corrects your personal data if inaccurate or out of date.
    • If you are a customer or partner and you have registered a profile on our Community website, you may update your user profile by logging into Community and selecting  “Edit Profile”.
    • If you are a customer and using LetCRM Online, you may update your user profile in LetCRM by logging into LetCRM and choose the option “My Profile” to edit your details.
  • The right to request that your personal data is deleted when it is no longer necessary for LetCRM to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications:
    • If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from LetCRM, such as order confirmations, system messages and notifications about your account activities.
  • The right to request that LetCRM provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
  • The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your Privacy Rights should be sent to info@letcrm.com

 

The use of cookies and beacons

We use cookies and web beacons (‘Website Navigational Information’) to collect information as you navigate the company’s websites. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked.

This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

 

Changes to this Privacy Statement

LetCRM reserves the right to amend this Privacy Statement at any time. The applicable version will always be found on our websites. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.

 

Retrieving and Removing your Personal Information

If you wish to see what information we hold about you, want us to correct, update or delete any information that we hold on you, please contact us.